Browse our collections and click on a product for detailed info and larger images.
Add items to your basket and proceed to checkout when ready.
Choose your payment method (Visa, Mastercard, Amex, etc.) and confirm your order.
You’ll receive a confirmation email once your order is complete.

Yes. We take your security seriously and use trusted systems to protect your data and purchases.

If a product is marked “sold out”, we’ll restock if possible. If not, it will be removed from the website.

Yes. Please note, some handmade items may have slight variations due to their artisanal nature.

Yes – sign up to our newsletter to hear about new collections and events.

You’ll receive a confirmation email after placing your order. If you don’t receive one, please contact our customer service team.

Please contact our customer service team, and we’ll resolve it as quickly as possible.

Yes. Payments are processed using secure SSL encryption. We support Verified by Visa and MasterCard SecureCode for added protection. If authentication fails, the order will be cancelled.

Yes. Just enter your company billing details at checkout.

Yes. Once dispatched, you’ll receive a shipping confirmation and tracking number from Correos (www.correos.es). For more help, contact our customer service team.

Yes – if the order hasn’t yet been shipped. Please contact us as soon as possible.

Contact our customer service team and we’ll assist you right away.

• Spain: 48–72 business hours via Correos.
• EU: 8–10 business days.
• Other destinations: varies by country.

Free shipping on Spanish orders over €100!
We offer our customers fast and secure door-to-door delivery with CORREOS. Transit time is 48 hours (working days) for shipments to Spain and Portugal.
Nilay is not responsible for delays caused by the courier.

Your order will be delivered to the nearest Correos post office. You’ll receive a notification slip in your mailbox once it arrives.

Yes. Exchanges for size or colour (or another product) are possible within 15 working days of delivery. Return shipping is at the customer’s expense.

Contact our customer service team first to arrange the return.

NILAY
Calle Tito Cittadini, 5
07460 Pollensa
Mallorca, Spain

Returns are accepted within 30 calendar days from your return request confirmation.

Yes. Returns must be shipped with your chosen courier and paid in advance. If the parcel is lost in transit, we cannot issue a refund or exchange.

Once your return is approved (items must be unworn and with original tags), you’ll receive a confirmation email and your refund will be processed within a few days. Timing depends on your bank.